If for any reason you are not happy with your order, you may return it for store credit or exchange for other items.
Items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging within 15 days of your delivery date. You’ll also need the receipt or proof of purchase.
Custom made pieces, sale items, & wholesale orders are excluded from this return policy. All custom ordered and sale items are not exchangeable and FINAL sale.
To start a return, you can contact us at support@nina-and-co.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
STORE CREDIT:
The store credit will be sent in the form of a gift card code to the email address you checked out with. There is no restocking fee. Use the store credit like cash for anything on the site. The credit never expires. Shipping charges are non-refundable. If you get a Free Shipping promotion, Shipping costs will be deducted from the total amount of credit.
You can always contact us for any return question at sales@nina-and-co.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
SALE ITEMS AND GIFT CARDS
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
If you would like an exchange, email us the item you want instead and we will arrange payment adjustments from there.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on store credit gift card. The store credit will be sent in the form of a gift card code to the email address you checked out with.